FAQs

At Aspasios, check-in is fully online. Seven days before your arrival, you will receive an email with a link to complete your registration. It is important to complete this process, as it will give you access to your personal area, where you can view all the details of your booking and obtain access to your accommodation.

To register, you will need to provide your details and a photo of your ID or passport, as well as those of each guest included in the booking.

Once the registration is completed, you will receive the instructions and access codes to enter the accommodation easily. Unless otherwise specified in your booking information, you will be able to access your accommodation from 16:00.

Unless otherwise specified in your booking information, our check-in time starts at 4 PM, and check-out is before 11 AM.

Each of our buildings is unique, and our accommodations have been designed with the characteristics and layout of each building in mind. On the individual page of each accommodation, you will find detailed information about its amenities.

The standard equipment of our accommodation consists of modern appliances, taking into account the layout of each accommodation. At Aspasios, you will always find the following amenities: air conditioning, a coffee machine and kettle, fast Wi-Fi, a TV, a hairdryer, an iron, bathroom amenities, a tea and coffee set, towels and bed linen, kitchenware (where applicable), luggage storage and a 24/7 emergency service.

As for amenities, our accommodations include hand soap, dispensers with shower gel and shampoo, a hairdryer, toilet paper, and a kitchen cleaning kit with washing machine and dishwasher detergent tablets (where available), among other items. You will also find a welcome kit with coffee, tea, sugar, salt and olive oil. As you can see, everything you need to keep both yourself and the accommodation clean and comfortable.

On the page of each accommodation, you will find a detailed list of all its amenities.

While we love all kinds of pets, whether they have fur, feathers, scales, or fins, we kindly request that you don't bring them to our accommodation. This policy ensures a comfortable and hygienic environment for all our guests.

Well, accidents can happen to anyone!  If you happen to break something during your stay, just let us know, and we’ll assist you in determining any necessary repairs or additional costs.

We hope your stay goes smoothly, but it's always important to be prepared. Upon your arrival, we will provide you with a 24-hour contact number for our staff who are available to assist you in case of certain emergencies.

Tourist apartments include WiFi, a fully equipped kitchen, bed linen and towels, air conditioning and heating, and end-of-stay cleaning.

At Aspasios, we also offer digital check-in, 24/7 support, and access to our Guest App, where you’ll find arrival instructions, an apartment manual, and cultural and gastronomic recommendations for your destination. You can also add extra services such as airport transfers, in-apartment breakfast, or cultural experiences through our trusted partners.

All Aspasios accommodations include fibre optic WiFi as part of your booking, ideal for remote working, video calls or simply enjoying digital entertainment during your stay.

Yes, the final price includes a cleaning fee. In our apartments, the accommodation is cleaned before and after guests’ arrival and departure. During your stay, guests are responsible for maintaining the cleanliness of the accommodation, disposing of any waste generated, and leaving it in reasonably clean and tidy condition.

For stays longer than 7 days, a mid-stay cleaning service is included, which comprises a change of bed linen and towels. Additional cleaning services can be requested during your stay for an extra fee and subject to availability.

In our boutique hotels, daily cleaning is included in the stay. Housekeeping service is provided every day to ensure your room remains clean and comfortable throughout your visit.

If you need to store your luggage outside of the designated rental hours for your accommodation, don’t worry! Just let us know, and we’ll be happy to assist you. We can give you information about nearby luggage storage facilities or provide instructions on how to safely store your bags in the building if there’s space available. You will also find this information in our app’s Guidebook.

If you’re arriving by car, there are plenty of parking options available in the city. You’ll find information on the closest parking facilities to your buildings in our app’s Guidebook. Alternatively, feel free to email us before your arrival, and we’ll provide you with details about the available parking options near your accommodation. 

Aspasios is a brand of tourist accommodation offering design apartments and boutique hotels in central locations in Barcelona, Madrid, Porto and Lisbon, with new destinations coming soon. Our properties combine design, comfort and functionality, providing everything needed for both short and longer stays.

With Aspasios, you can book securely, enjoy a fast check-in and manage your stay easily through our app, while also having access to 24/7 customer support. Our goal is to let you focus on enjoying the destination while we take care of your accommodation.

The main difference lies in the type of experience.

Tourist apartments offer more space, privacy and independence, with a kitchen and separate living areas, as well as a thoughtful design that allows you to enjoy your stay at your own pace.

Boutique hotels, on the other hand, offer a more personalised experience, with fewer rooms, shared spaces and a design with its own identity.

At Aspasios, you can choose the option that best suits your way of travelling.

Aspasios offers design apartments with a living room, fully equipped kitchen and separate bedrooms, ideal for couples, families and groups looking for comfort and privacy in the most central neighbourhoods of Barcelona, Madrid, Porto and Lisbon, always within walking distance of the main attractions. The booking and arrival process is straightforward thanks to our online check-in and guest app, which gives guests access to arrival instructions, the apartment manual, city recommendations and extra services, everything needed to manage their stay completely independently. Depending on the property, some buildings also feature a reception desk, terrace, swimming pool or outstanding views. If you prefer a more personalised service with daily housekeeping and communal areas, we also have boutique hotels in Barcelona and Porto.

Here you can find out how to get to Barcelona from Barcelona-El Prat airport.

Our blog is a great starting point :) You’ll find a wealth of information about Barcelona, Madrid, and Porto, including recommendations on restaurants, highlights of city events, and must-visit places.

In addition, through our app, you will have access to your Guidebook, where you can find information about the best plans and places in the city recommended by Aspasios.

Barcelona is a beautiful and vibrant city, one of the most visited places in the world. In general, it is considered a safe place. However, there has been an increase in the number of pickpockets and thefts (including luggage, bags, wallets, laptops, etc…). so we highly recommend taking extra precautions with your belongings, particularly in crowded areas.

The electrical power supply in Spain is 220 volts, and the plugs have two prongs. If you need an adapter for your appliances, adapters of various models are available in most shops or hardware stores.

Your feedback and comments are really important to us because they help us make our service even better. After your stay, we’ll send you an email asking for your feedback and any suggestions you might have about your experience.